Frequently asked questions
How long does it take to get my order?
Our normal turnaround time (excluding holidays) is a MAXIMUM of 2-3 weeks from the time your complete order is received. Once orders are completed, the final artwork is sent to you via email as a jpeg digital file. If you also order a print, it will be sent via USPS first class mail at the same time. Our office is in Orlando, Florida. Mail time will vary depending on where the artwork is going. Turnaround time during the winter holiday season is always 3 weeks if you do not choose the rush option.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if I live outside the United States?
If you are outside of the United States and in need of paper prints, it is fastest to take the digital image that we email you to a local printer in your area.
Is all of your pricing per person?
Yes. All of our pricing is based on how many people are being drawn. Our prices are based on the time it takes the artist to create the caricature image of each individual; it is not based on materials used. If you have a family photo with 3 people in it, then the price for a basic color caricature would be $195 ($65 per person x 3).
What size are you caricatures?
Our caricatures are sent to you in .jpg format. They can be printed at almost any size. If you choose to order paper prints from us, you have the choice of 8×10 or 11×14 prints.
How do I upload my photo? Are there any photo requirements?
When uploading your photos, please keep them under 1 MB in size if possible. Photos can be sent in .jpeg, .png, or .gif format. When completing the order form, you will be able to attach the photos right from your computer. Uploading your photos is the best option! If you are sending your pictures via regular mail, the address is Caricature Connection – P.O. Box 692625 – Orlando, FL 32869.
I only have one photo, is that enough?
The artist usually needs only one good photo to draw from. If the artist cannot work from the photo you have provided, we will contact you. However, if you do have multiple photos, please provide them to us. That will enable us to get the best possible likeness. All original photos submitted via regular mail will be returned.
I am interested in a family/group caricature. Do all of the subjects have to be in the same photo for you to draw them?
No. The artist draws each individual separately, so it does not matter if you send one group photo or several separate photos. It is easier for the artist to use individual pictures because the image size is usually bigger, but we do not need individual photos of each person to be drawn. We know that some orders are a “surprise” to the recipient and it may be difficult to get a picture. Surprising your boss with a drawing but don’t have a picture? No problem. You could scan the picture on his desk of him with his wife and include a note on the order form that says, for example, “do not include lady in blue dress.”
Will I get my order sent back via email?
Yes. All of our orders are sent back to you digitally in .jpg format.
Can I use my caricature for advertising?
No. The prices listed on our website are for personal use only. Any artwork that is going to be used in a commercial way (i.e., website, logos, billboards, business cards, etc.) requires copyright permission from the artist. If you wish to use the artwork commercially, please contact us with your project details. We will provide you with a quote for your specific project. The price will include all of the necessary release forms. In order to give you a quote, we will need a description of the artwork needed, deadline requirements, and what you would like to use the artwork for (so we know what usage rights you will need).
I want to use my artwork for a wedding invitation, is that considered commercial use?
No. We do not consider wedding invitations commercial use. We also allow our artwork to be used on personal Christmas cards and party invitations at no additional charge.
Can I choose whatever body situation I want?
Yes! We can draw the caricature with the body situation of your choice. We can draw anything! Visit this link for body situation ideas. Let us know if you see a sample on our site that reflects the same background or scene that you would like for your order. We can draw anything in the caricature. You dream it, we draw it! If you have a request that is specific, for example, a certain year/make of a car, please attach a photo of it with your order.
A typical BASIC order request would be: “I would like Sally sitting at her desk holding a Diet Coke in one hand and her cell phone ringing.” A DELUXE order includes the same request plus: “a brown Coach purse hanging from the back of her chair, posters of Rick Springfield and Journey on the wall, a black and white Shih Tzu on her lap, pink high heeled Manolo’s on her feet and a big boom box playing ‘We Are The Champions’ in the corner.”
Can I talk to someone about my order?
Because of the nature of our business, it is imperative that we have all of your artwork requests in writing. Of course, we are happy to talk with you about any general questions that you may have, however, if your question is about the details of your order, then we must receive it in writing.